Help Desk Associate - Nashville, TN or Toledo, OH


Job Responsibilities

Serve as the first point of contact for technical assistance via our ticketing system

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue

Help colleagues through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution

Update issue status and information

Identify and suggest possible improvements on procedures

Develop and conduct various training and instruction for system users on operating systems and other

Install, configure and maintain the computers, printers etc. of the Firm

Education and Experience:

An Associate’s degree (or equivalent experience) in Computer Science, Information Systems or other related
   field preferred

Candidates will typically possess 1-3 years of Help Desk experience

Core Competencies

Strong technical knowledge of PC’s, laptops and printers

Ability to diagnose and resolve onsite and remote PC related problems

Strong problem-solving and analytical skills

The ability to quickly learn new technologies and concepts

Strong initiative, works well with others, and the ability to work independently and within a team structure

Excellent communication skills that include listening, verbal and written skills

Proficient in tools of communication (i.e., Word, Excel, PowerPoint, Access, Outlook, Internet and Intranet

The ability to easily switch between multiple tasks and manage time while contributing to multiple projects

To Apply
Submit your résumé and cover letter by email to: This email address is being protected from spambots. You need JavaScript enabled to view it.or online at

Print Position Description

Findley Davies | BPS&M is an independent benefits and human resources consulting firm that serves as a trusted business partner to our more than 1,800 clients nationwide. With offices in Cleveland, Columbus, and Toledo, OH; Nashville, TN, Chicago, IL, and Louisville, KY our over 200 consultants and administrators provide strategic counsel to help navigate the changing benefits landscape, successfully manage workforce issues and align their human resources strategy with their organizational objectives.