Defined Benefit Customer Service Representative (Schaumburg, IL)

Job Responsibilities
This is a full-time position, working with the Firm's call center to provide service to clients:
Proactively assist client and participant callers with inquiries; answering questions to routine transactions providing high level customer service to all
Process defined benefit transactions with a high degree of accuracy within service level agreement parameters
Quickly and accurately create workflows for internal research requests
Provide thorough and prompt response to client and participant faxes, emails and mailings
Communicate with coworkers, trustees and clients to resolve processing issues immediately
Learn technical rules for plans
Keep team leaders and customer service manager apprised of issues

Core Competencies
Preferred candidates will possess some or all of the following qualifications:
Excellent verbal and written communication skills
Strong listening, analytical and problem-solving skills
Defined Benefit background preferred
Effectively handle stressful calls in a professional manner
Proficient in use of required processing software and systems (DB administration application)
Proficient in use of Microsoft Word, Excel, Access
Able to meet deadlines with the highest degree of accuracy
Detail-oriented and capable of multi-tasking
Able to work well in a group environment as well as independently

Previous call center experience and 2-year degree preferred

To Apply
Submit your resume  by email to:  This email address is being protected from spambots. You need JavaScript enabled to view it.

Print Position Description

Findley Davies is an independent consulting firm and trusted business partner. With offices in Cleveland, Columbus, and Toledo, OH, Chicago, IL and Greensboro, NC, our 150 consultants and administrators help clients make critical decisions that will align their human resources strategy with organizational objectives.  We provide strategic counsel to help navigate the changing benefits landscape and successfully manage workforce issues. At a time when doing more with less is the new normal, we provide advice and administrative power and act as a true extension of our client's team. With the recent announcement that BPS&M will be joining Findley Davies after an acquisition from Wells Fargo, our workforce will double in the next two months. There will be new offices in Nashville, TN, Louisville, KY and Jackson, MS.