Talent Management through Employer Branding

Background
Little Diversified Architectural Consulting (Little) is a professional services firm with around 330 employees. The CEO knew that their growth strategy depended on a workforce management strategy that would attract and retain the best people in the industry.

Challenge
Little did not have a high turnover issue, but they were concerned about some upcoming retirements leaving their organization without seasoned talent. Their high retention rates indicated that people who worked for Little were committed to the organization. Our challenge was to discover the reasons for that commitment and to capture those in concise messaging to create a true employer brand for Little.

Solution
Findley Davies partnered with Little to develop and implement a Talent Management Strategy that would attract the best and most inspired employees to deliver on the brand promise: Results Beyond Architecture.

Our work began with an analysis of the current workforce structure. By having an understanding of the current employee population, we could better manage the current gaps and begin preparing for succession planning and new growth to the firm.

Once we had a clear understanding of the current workforce demographics, Findley Davies conducted a strategic Compression Planning session with members of the leadership team that outlined what specific competencies and skills were needed for their unique workforce. The Compression Planning session and additional leadership interviews revealed a number of key characteristics that the ideal employee would have.

The next step was to determine the most appropriate way to attract ideal employees. We conducted focus groups at targeted universities to understand what soon-to-be graduates were looking for in employment. We also conducted an employee survey designed to capture employee input on the current brand and value proposition. We asked questions like, "How did you hear about Little?" and "What ultimately convinced you to accept a job with Little?" The survey results helped validate the current value proposition and define Little's employer brand.

Results
Throughout the process, we concluded that Little's product brand was strong in each of the markets they served. What we needed now was an employment brand to capture the Little employment experience and market it to the "ideal employee" in both their current and potential workforce. The brand promise Beyond Expectations clearly communicated the unique experience that people have whenever they come in contact with Little. "This is such a strong message that we can send to our employees and potential candidates" said Little. "We can't wait to bring more life to this promise as we continue to develop the Talent Management Program." The internal brand promise will be integrated in all parts of the employee experience with existing and new communications.

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