Performance Management Process Optimization

Background
A Midwestern, independent hospital with over 1,400 employees wanted to leverage technology to improve their current performance management process. In addition to leveraging technology, the hospital was looking to improve upon their current performance management practices to ensure the goals of the process were aligned with those of the hospital's and to promote consistent practices across the hospital.

Challenge
Findley Davies was engaged to provide assistance in determining what the organization's future performance management process should look like.

Solution
Initially, Findley Davies partnered with the client to map out their current state process. Then, Findley Davies designed and facilitated two focus groups that contained key operational and human resources managers. The focus groups evaluated their current processes against best practices in the following areas:

• Goal Setting;
• Competency Modeling;
• Evaluation Methods;
• Appraisal Schedule;
• Links to Other Human Resources Process; and
• Indications of Success

Results
Based on the data collected from human resources and key operational managers, Findley Davies was able to recommend a future state performance management process. In addition, the Findley Davies team was able to define the function technology requirements for a performance management system. Finally, the process of involving key operational managers in the focus group discussions ensured that different perspectives were taken into consideration and assisted in the transition to a new performance management process and system.

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